• Buckley's® Original Mixture (100 mL, 200 mL, and 300 mL)
  • Buckley's® Cough Cold & Sinus DM-D(150 mL and 250 mL)
  • Buckley's® Cough Control DM(150 mL and 250 mL)
Learn more about Buckley's®


    Excedrin® products are temporarily unavailable. We apologize for the inconvenience that this might cause and we are working hard to return Excedrin® to store shelves soon.


    These products are not currently available, we are working to re-introduce these products in the future.


    These products are not currently available, we are working to re-introduce these products in the future.

Slow Fe®

  • Slow Fe® Slow Release Iron (30ct)

Why can't I find these products at my local retailer?

We are experiencing a temporary supply chain disruption of some Novartis Consumer Health Canada Inc. products as a result of a couple of factors:

  1. We are upgrading one of our manufacturing facilities.
  2. We are in the process of moving the manufacturing of some products to other facilities.

These types of projects are challenging and complex so we are taking the necessary time to ensure that the manufacturing of our products meets Novartis quality standards.

Thank you for your patience. We are working as fast as possible but we will take whatever steps are necessary to deliver on our commitment to meet the highest standards and will not sacrifice product quality to meet short-term business results.

I have a coupon for one of these products that is set to expire soon. Since I can't find the product, will my coupon be honoured after it expires?

The coupon will unfortunately not be redeemable after the expiration date, but click here to download a coupon for your next purchase.

Of all the products that have returned to market, are the formulas the same or have they changed?

Most of the products that have returned to market have kept the same formulas with the exception of NeoCitran® Ultra-Strength Total Flu 10 ct (Lemon) which was previously a Cherry flavor and we have brought it back to market in Lemon flavor, which is the most popular NeoCitran® flavour.

Why are some products returning to shelves and not others?

We are working as quickly as possible to bring all of your favorite products back to shelves but unfortunately we can't bring them back all at once as these types of projects are complex but it is critical that we get it right so it is taking some time. Please continue to check back to this website for updates on the rest of our products and when you can expect them to return to shelves.

You haven’t answered one of my questions, what should I do?

Please call our consumer call center so we can address your question.

For Buckley’s®, please call: 1-800-434-1034

For all other Novartis Consumer Health Canada Inc. products, please call: 1-888-788-8181

Call Center hours: Monday – Friday 9am - 5pm